Privacy & Cookie Policy

Part A. Privacy Policy

1. Who We Are

This website is operated by FlexableIT Ltd, trading as 1 Cloud Consultants. Registered address: Low Barn, Sheepway, Portbury, Bristol, England, BS20 7TF. For any questions about how we handle your personal data, please contact us at [email protected].

2. What This Policy Covers

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us through it. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

3. Information We Collect

We collect the following types of personal data:

• Contact form submissions: your name, email address, phone number, and any information you include in your message.
• Newsletter sign-ups: your name and email address.
• Cookies and analytics: information about how you use our site, such as pages visited and time spent on the website. This information may also include your IP address and device information (e.g. browser type, operating system) collected via cookies and analytics tools.

We do not collect or store payment details through this website.

4. How We Use Your Information

We use your information for the following purposes:

• Respond to your enquiries or contact requests. Lawful basis: necessary to fulfil a request you have made (e.g. performing a contract or taking steps at your request before entering a contract).
• Send you newsletters or updates. Lawful basis: your explicit consent (if you have opted in).
• Improve our website, marketing, and services through analytics. Lawful basis: our legitimate business interest in constantly improving our offerings for the benefit of our users and our business.
• Meet our legal obligations and maintain our business records. Lawful basis: necessary to comply with a legal obligation (e.g. tax or accounting laws).

We only process your personal data where we have a lawful basis to do so, typically because it's necessary to fulfil a request you've made, because you've given consent, because we have a legitimate business interest in improving our services, or to comply with a legal obligation.

5. Third-Party Services

We use Zoho Corporation's suite of cloud tools (including Zoho CRM, Zoho Campaigns, and Zoho Analytics) to store and manage enquiry and marketing data. These services are GDPR compliant and may process data outside the UK under appropriate data-transfer safeguards (such as Standard Contractual Clauses). We may also use other standard analytics and cookie tools to understand website traffic and performance.

We may disclose your personal data to professional advisors (such as lawyers or accountants), or regulatory and governmental bodies where we are required to do so by law, or to establish, exercise, or defend our legal rights.

6. Cookies

We use cookies and similar technologies to improve your browsing experience, analyse website traffic, and support marketing activities. We ask for your consent to use non-essential cookies via our cookie banner before they are set. You can manage or disable cookies through your browser settings. For the full detail, see our Cookie Policy below on this page.

7. How Long We Keep Your Information

We only keep your data for as long as necessary:

• Contact form and enquiry data, typically up to two years after your last interaction.
• Newsletter data, until you unsubscribe.
• Analytics data, stored in aggregated or anonymised form wherever possible.

8. Your Rights

Under UK data protection law, you have the right to:

• Access a copy of the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent for marketing at any time.
• Object to certain types of processing.
• Complain to the Information Commissioner's Office (ICO) if you're unhappy with how we handle your data (www.ico.org.uk).

9. Data Security

We take data protection seriously. Your information is stored securely using Zoho's GDPR compliant cloud infrastructure and other secure systems. We limit access to authorised personnel only.

10. International Transfers

As part of our use of Zoho Corporation and similar cloud services, your data may be processed outside the UK or EEA. Where this happens, appropriate safeguards, such as Standard Contractual Clauses or equivalent, are in place to ensure your information remains protected.

11. Updates To This Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated date shown above.

Part B. Cookie Policy

Introduction

This Cookie Policy explains how FlexableIT Ltd, trading as 1 Cloud Consultants, uses cookies and similar technologies on our website (www.1cloudconsultants.com). We use cookies to make our website work effectively, improve your experience, and help us understand how visitors use our site.

For information on how we handle your personal data more generally, see Part A, Privacy Policy above on this page.

What Are Cookies

Cookies are small text files placed on your device (computer, tablet, or phone) when you visit a website. They allow the site to remember your actions and preferences (such as login details or language) and help us understand how the site is being used. There are several types of cookies:

• Essential cookies, required for the site to function properly.
• Analytics cookies, help us understand how visitors use the site.
• Functional cookies, enhance the usability and personalisation of your experience.
• Marketing cookies, used to deliver relevant advertising or track performance of campaigns.

How We Use Cookies

We use cookies and similar technologies for the following purposes:

• To ensure the website works as intended.
• To remember your cookie preferences.
• To collect statistics about site visits and performance, using methods such as IP anonymisation where possible (via analytics).
• To improve our marketing and website content.

Cookies We Use

Third-Party Cookies

Some cookies may come from third-party services we use to support our website, such as:

• Zoho Corporation (for analytics, CRM forms, and marketing automation).
• Google (for analytics, if enabled).
• Social media platforms (for sharing or embedded content).

These third parties may use cookies to collect information about your browsing behaviour across different websites. We recommend reviewing their own privacy or cookie policies for more information.

How To Manage Cookies

You can control and manage cookies in several ways:

• Cookie banner preferences: when you first visit our site, you can choose which cookies to accept or reject.
• Browser settings: most browsers let you block or delete cookies via their privacy settings.
• Opt-out tools: you can also use tools like Your Online Choices to manage advertising cookies.

Please note that disabling some cookies may affect how the website functions.

Updates To This Policy

We may update this policy occasionally to reflect changes in technology, legislation, or our business. The latest version will always be available on this page, with the "Last updated" date shown above.