Zoho Service Plus: Unified Customer Service
Start Unifying Your Customer Journey
In today's fast-paced world, delivering consistent, high-quality customer service is non-negotiable. Zoho Service Plus is the all-in-one platform built to make that happen. This powerful Zoho bundle unifies all the essential tools your service team needs - from managing tickets to providing remote assistance and tracking satisfaction - giving you a 360-degree, contextual view of every customer interaction. Stop juggling multiple disparate systems and start focusing on what matters: delivering unparalleled customer support and success with a single, integrated solution.
Zoho Desk
Zoho Desk - Intelligent Ticketing
The core of your support, featuring simplified ticketing across all channels (email, phone, chat, social media). Empower your agents with advanced automation, agent collision detection, and a smart knowledge base to resolve issues faster and more efficiently.
Zoho Assist
Zoho Assist - Remote Support
Provide instant remote support to your customers' devices. Securely access, diagnose, and resolve issues on their computers or mobile phones, ensuring a swift and satisfactory resolution without the need for an on-site visit.
Zoho Analytics
Zoho Analytics - Service Insights
Gain powerful, unified analytics by blending data from Service Plus applications. Create insightful reports and dashboards to track KPIs like first response time, resolution rates, and agent performance to continuously optimise your service operations.
Zoho SalesIQ
Zoho SalesIQ - Proactive Live Chat
Engage prospects and customers proactively on your website with intelligent live chat. Convert conversations into support tickets instantly and track visitor behaviour to provide contextual, real-time assistance, reducing initial ticket volumes.
Zoho Projects
Zoho Projects - Task Management
Seamlessly manage and collaborate on customer-related projects and issues. Support teams can convert tickets into actionable project tasks for the engineering or development teams, ensuring bugs and complex requests are tracked, communicated, and resolved efficiently.
Zoho Survey
Zoho Survey - Customer Feedback
Collect crucial customer feedback through targeted, professional online surveys. Measure satisfaction (CSAT, NPS) after service interactions, analyse the results, and turn customer opinions into data-driven service improvements.
Zoho Cliq
Zoho Cliq - Internal Collaboration
Facilitate real-time internal collaboration between support agents and other departments. Use instant messaging and group channels to quickly get expert advice, share information, and resolve multi-departmental tickets without leaving the platform.
Zoho Lens
Zoho Lens - AR Troubleshooting
Leverage Augmented Reality (AR) for complex troubleshooting. Agents can see the customer's real-world environment through their phone camera, guide them with on-screen annotations, and resolve critical, physical issues with visual, step-by-step instructions.
