Privacy Policy
Last updated:
November 2025
1. Who we are
This website is operated by FlexableIT Ltd, trading as 1 Cloud Consultants.Registered address: Low Barn, Sheepway, Portbury, Bristol, England, BS20 7TF. For any questions about how we handle your personal data, please contact us at [email protected].2. What this policy covers
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us through it.We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.3. Information we collect
We collect the following types of personal data:
- Contact form submissions: Your name, email address, phone number, and any information you include in your message.
- Newsletter sign-ups: Your name and email address.
- Cookies and analytics: Information about how you use our site, such as pages visited and time spent on the website. This information may also include your IP address and device information (e.g., browser type, operating system) collected via cookies and analytics tools.
We do not collect or store payment details through this website.
4. How we use your information
We use your information for the following purposes:
- Respond to your enquiries or contact requests.
Lawful Basis: Necessary to fulfil a request you have made (e.g., performing a contract or taking steps at your request before entering a contract). - Send you newsletters or updates.
Lawful Basis: Your explicit Consent (if you have opted in). - Improve our website, marketing, and services through analytics.
Lawful Basis: Our Legitimate Business Interest in constantly improving our offerings for the benefit of our users and our business. - Meet our legal obligations and maintain our business records.
Lawful Basis: Necessary to comply with a Legal Obligation (e.g., tax or accounting laws).
We only process your personal data where we have a lawful basis to do so - typically because it’s necessary to fulfil a request you’ve made, because you’ve given consent, because we have a legitimate business interest in improving our services, or to comply with a legal obligation.
5. Third-party services
We use Zoho Corporation’s suite of cloud tools (including Zoho CRM, Zoho Campaigns, and Zoho Analytics) to store and manage enquiry and marketing data.
These services are GDPR compliant and may process data outside the UK under appropriate data-transfer safeguards (such as Standard Contractual Clauses). We may also use other standard analytics and cookie tools to understand website traffic and performance.
These services are GDPR compliant and may process data outside the UK under appropriate data-transfer safeguards (such as Standard Contractual Clauses). We may also use other standard analytics and cookie tools to understand website traffic and performance.
We may disclose your personal data to professional advisors (such as lawyers or accountants), or regulatory and governmental bodies where we are required to do so by law, or to establish, exercise, or defend our legal rights.
6. Cookies
We use cookies and similar technologies to improve your browsing experience, analyse website traffic, and support marketing activities. We ask for your consent to use non-essential cookies via our Cookie Banner before they are set. You can manage or disable cookies through your browser settings.
7. How long we keep your information
We only keep your data for as long as necessary:
- Contact form and enquiry data - typically up to two years after your last interaction.
- Newsletter data - until you unsubscribe.
- Analytics data - stored in aggregated or anonymised form wherever possible.
8. Your rights
Under UK Data Protection Law, you have the right to:
- Access a copy of the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent for marketing at any time.
- Object to certain types of processing.
- Complain to the Information Commissioner’s Office (ICO) if you’re unhappy with how we handle your data (www.ico.org.uk).
9. Data security
We take data protection seriously.Your information is stored securely using Zoho’s GDPR compliant cloud infrastructure and other secure systems.We limit access to authorised personnel only.
10. International transfers
As part of our use of Zoho Corporation and similar cloud services, your data may be processed outside the UK or EEA.Where this happens, appropriate safeguards - such as Standard Contractual Clauses or equivalent — are in place to ensure your information remains protected.
11. Updates to this policy
We may update this policy from time to time.Any changes will be posted on this page with the updated date shown above.
Contact us:
For any privacy-related enquiries, please email [email protected].
