Zoho CRM Plus - Unified Customer Experience Platform

This is the core engine for your sales team, managing every stage of the customer lifecycle from lead capture to deal closure. Automate daily tasks, analyse pipeline health, set up smart workflows, and use Zia AI to predict deal success. Get full context on every customer before picking up the phone, ensuring maximum sales productivity and efficiency.

Deliver world-class, omnichannel customer support with an organized ticketing system. Unify service requests from email, chat, phone, social media, and web forms into one interface. Automate ticket routing, set strict SLA rules, and empower customers with a self-service knowledge base, turning every support interaction into a brand-building opportunity.

Transform siloed data from your sales, marketing, and support applications into powerful, visual dashboards. Use the drag-and-drop interface to create cross-functional reports, identify key performance indicators (KPIs), and drill down into every aspect of your customer operations. Make data-driven decisions that optimise campaigns and maximise overall business performance.

Your all-in-one email marketing engine. Design responsive email campaigns using drag-and-drop builders, manage segmented subscriber lists pulled directly from Zoho CRM, and create powerful automated drip sequences. Campaigns features A/B testing and real-time analytics to ensure high deliverability .

Go beyond basic email campaigns. This powerful tool maps, manages, and executes personalized, multi-channel customer journeys based on real-time behavioral data. Qualify and nurture leads with precision scoring, create dynamic landing pages, and measure the true marketing ROI from initial touchpoint to final sale, all in a single workspace.

Brand Studio acts as the central hub for all your marketing and creative assets within the Zoho CRM Plus suite. It unifies planning, collaboration, and execution across all marketing apps, allowing your team to store approved images and content, coordinate campaigns via a shared calendar, and maintain brand consistency across all channels, from social media to email.

Zoho Backstage is the all-in-one platform for planning, promoting, and executing virtual, in-person, or hybrid events, from small workshops to major conferences. It handles custom event websites, ticketing, speaker management, and attendee engagement. By integrating with Zoho CRM, all event registrations, check-ins, and lead interactions are automatically pushed to the contact's record, creating new leads and enriching existing customer profiles.

Centralise your brand's social media presence across Facebook, Instagram, X (Twitter), LinkedIn, and more. Zoho Social allows you to schedule posts for optimal engagement times, monitor brand mentions and industry trends, and respond to customer queries and support tickets directly within the platform. Use the data to refine your content strategy and boost brand visibility.

Easily design, distribute, and analyze professional surveys to gather vital customer satisfaction (CSAT), net promoter score (NPS), and other feedback. The tight integration with CRM allows you to trigger surveys automatically after key service events and link responses directly to the contact's record, giving your team immediate, actionable insights into the customer experience.

Turn anonymous website traffic into identified leads. Zoho SalesIQ provides real-time visitor tracking, telling you exactly who is on your site and what pages they view. Engage high-value prospects instantly via a contextual live chat widget, or deploy intelligent chatbots to qualify leads 24/7. This integration ensures a smooth handoff of 'hot' leads directly into Zoho CRM.

Seamlessly manage client deliverables and internal projects tied to accounts or deals in Zoho CRM. Plan work with milestones and task lists, track time spent on client activities, and use Gantt charts to visualise progress. This ensures that post-sale fulfilment is efficient, collaborative, and directly linked to the customer record, enhancing client satisfaction.

Zoho Cliq is the real-time communication hub for sales, marketing, and support teams. It features topic-based channels, direct messaging, and native audio/video calls. Its deep integration with Zoho CRM allows teams to share customer records, get instant notifications on new leads or support tickets, and execute slash commands to pull CRM data without leaving the chat window.