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Zoho support

Submit A Zoho Support Ticket

The more detail you give us, the faster we can help. Please raise one ticket per issue, if you're reporting more than one thing, submit a separate ticket for each.

Critical issue, business-stopping? Call us directly so we can prioritise it immediately, rather than waiting for a ticket to be picked up.

0117 313 7600

Don't have a Zoho support contract with us? Buy an hour of remote support and we'll arrange a convenient time to work through it with you.

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Existing Support Client? Raise Your Ticket Below

  • Request Zoho Support

    Who's requesting Zoho support?

    If different to your email address above, please provide the Super Admin's email address.

    In approximately 30 words, please summarise the issue. This also helps us search back on your history later.

    Include the steps to replicate the issue, whether it affects one user or several, and what you'd expect to happen instead.

    Critical: the service doesn't work at all and it's significantly affecting your business. Moderate: it works, but incorrectly or inconsistently. Minimal: barely affected, or a workaround exists. Left blank, tickets default to Minimal, so tell us here if it's more urgent than that.

    Where multiple products are affected, choose the primary one. If in doubt, or your product isn't listed, just select Zoho.

    Screenshots help us diagnose faster, upload up to 5. Zoho Annotator is a free browser tool for capturing them quickly.

    Even better than screenshots, a short screen recording of the issue happening. Zoho Annotator can capture this too in most browsers.

Want to check things yourself first, or understand how we handle access and security? See our full Zoho support guidelines.