Zoho Lens: Augmented Reality Remote Assistance Software

Provide instant, visual guidance with AR annotations that stick to the real-world environment. Experts can draw, point, and highlight on the live stream, enabling on-site personnel to follow instructions with pinpoint accuracy, accelerating problem-solving.

Eliminate the high costs associated with expert travel and physical site visits. Zoho Lens allows your most experienced technicians to support multiple remote locations from their desk, maximising their capacity and saving on expenses.

Give field technicians and customers the context they need to succeed the first time. The combination of live video, AR guidance, and instant document sharing ensures tasks are completed correctly, reducing frustrating follow-up visits.

Maintain high standards of data security with features like 256-bit AES encryption. Session recording and detailed analytics ensure every support interaction is documented for training, compliance, and quality control.

Experts can overlay drawings, arrows, and measurements directly onto the live camera stream. These annotations remain fixed on the physical object, even as the camera moves, ensuring crystal-clear instructions.

Facilitate seamless communication through built-in VoIP, text chat, and the ability to instantly share critical documents, manuals, or blueprints right within the session window.

Automatically record and archive remote assistance sessions for creating a comprehensive knowledge base. Use detailed analytics to track key metrics and continually improve service quality.

Experts can use the remote camera to scan product labels, barcodes, QR codes, or instruction manual text to quickly access and share relevant information without leaving the session.