Zoho Desk's Autumn '25 update debuts game-changing AI. New AI Agents resolve and summarise tickets (Tier 0). AI auto-generates Knowledge Base articles from resolved tickets. AI also reads and organises unstructured email data, and Zoho introduces custom On-Demand Mobile Apps.

Zoho Service Plus was launched at Zoholics UK 2025. It's a unified bundle of seven core Zoho apps designed to fix fragmented customer service by streamlining all workflows into a single, cohesive platform.

Zoho Desk uses its AI, Zia, to transform customer support. Zia automates tasks like ticket tagging, field prediction, and traffic anomaly detection, freeing agents from manual work. It also provides key insights via dashboards, helping your team work smarter in the AI era.

Meet modern customer expectations with Zoho Desk. Learn about omnichannel support, self-service, employee experience, and security for better customer loyalty.

Optimise your Zoho Desk Knowledge Base with SEO tags to enhance search visibility, user experience, and customer satisfaction. Focus on meta tags for accurate descriptions, header tags for content structure, and alt tags for image accessibility.