Zoho Desk's Autumn 2025 AI brings you digital teammates: The Support Specialist & Resolution Expert. They automate L1 support, summarise tickets, and generate knowledge articles. Invisible AI handles data entry & routing. Free up your human agents for complex work.
08.12.25 10:00 AM - Comment(s)

Digital transformation is one of the biggest buzzwords in business, but the reality is often less glamorous. Studies, including one from McKinsey, show that over 70% of these initiatives fail to meet their objectives. They don't crash and burn; they simply get stuck.

This...

24.11.25 10:00 AM - Comment(s)
ZO25 General Availability is here. The Zoho One platform has evolved, introducing unification, enhanced security (BYOK, Conditional Access), and smarter collaboration tools. We're ready to help you leverage the power of Zia Hubs and Vani now rolling out to all users.
19.11.25 10:00 AM - Comment(s)
B2B AI adoption is a strategic shift, not just a tech upgrade. Key challenges are GDPR compliance (requiring transparent, legal data use), ensuring high-quality data, and managing cultural change (requiring reskilling and trust).
17.11.25 10:00 AM - Comment(s)
AI in B2B is evolving from augmentation tools like Generative AI and NLP to autonomous Agentic AI systems. This shift means AI will manage entire workflows, making decisions and executing complex tasks end-to-end.
10.11.25 10:00 AM - Comment(s)