An MCP Server uses the Model Context Protocol (MCP) to turn AI chatbots into "AI Agents." It's the standard that securely connects AI to your business apps (CRM, etc.) to access real-time data and perform actions, enabling deep automation.

AI is only as good as its data. Messy, inconsistent "dirty" data leads to flawed AI, bad business decisions, unprofessional communication, & wasted time ("garbage in, garbage out"). Tools like Zoho DataPrep automate cleaning by applying rules & standardising data.

Zoho Desk's Autumn 2025 AI brings you digital teammates: The Support Specialist & Resolution Expert. They automate L1 support, summarise tickets, and generate knowledge articles. Invisible AI handles data entry & routing. Free up your human agents for complex work.

B2B AI adoption is a strategic shift, not just a tech upgrade. Key challenges are GDPR compliance (requiring transparent, legal data use), ensuring high-quality data, and managing cultural change (requiring reskilling and trust).

At Zoholics UK 2025, Suvish Viswanathan outlined Zoho's AI strategy: a foundational layer that’s Embedded, Explicit, and Agentic. The focus is on practical tools, from background automation to collaborative agents, empowering businesses without replacing people.