Zoho Desk is the agent's productivity partner, centralising all support channels for omnichannel service. Zia AI automates tasks like response generation and priority tagging.

Zoho Desk's Autumn '25 update debuts game-changing AI. New AI Agents resolve and summarise tickets (Tier 0). AI auto-generates Knowledge Base articles from resolved tickets. AI also reads and organises unstructured email data, and Zoho introduces custom On-Demand Mobile Apps.