Remote assistance sessions often encounter unexpected complexities beyond a primary technician's immediate knowledge. Zoho Lens offers a robust solution, enabling seamless, real-time expert collaboration to resolve challenges efficiently and enhance customer satisfaction.

Zoho Desk's Autumn 2025 AI brings you digital teammates: The Support Specialist & Resolution Expert. They automate L1 support, summarise tickets, and generate knowledge articles. Invisible AI handles data entry & routing. Free up your human agents for complex work.

Zoho Desk is the agent's productivity partner, centralising all support channels for omnichannel service. Zia AI automates tasks like response generation and priority tagging.

Zoho Desk's Autumn '25 update debuts game-changing AI. New AI Agents resolve and summarise tickets (Tier 0). AI auto-generates Knowledge Base articles from resolved tickets. AI also reads and organises unstructured email data, and Zoho introduces custom On-Demand Mobile Apps.

Zoho Service Plus was launched at Zoholics UK 2025. It's a unified bundle of seven core Zoho apps designed to fix fragmented customer service by streamlining all workflows into a single, cohesive platform.