Zoho's new Zoho One Unified Customer Portal solves the long-standing problem of a fragmented customer experience. It creates a single hub for all customer interactions - one URL, one login.

Zoho Analytics is an AI-powered BI platform solving data silos and bottlenecks. It unifies 500+ sources, uses Generative AI (Ask Zia) for analysis and predictive insights, integrates ML, and offers a unified view (BI Fabric).

Effective marketing needs a solid foundation: 1) Know Your Customer (use Zoho Survey/Forms for data), 2) Clean Your Data (Zoho DataPrep for standardisation), 3) Build Your Brand (be distinctive/consistent), and 4) Segment & Target (using clean data in Zoho CRM/Marketing Automation).

Zoho Service Plus was launched at Zoholics UK 2025. It's a unified bundle of seven core Zoho apps designed to fix fragmented customer service by streamlining all workflows into a single, cohesive platform.

At Zoholics UK 2025, Suvish Viswanathan outlined Zoho's AI strategy: a foundational layer that’s Embedded, Explicit, and Agentic. The focus is on practical tools, from background automation to collaborative agents, empowering businesses without replacing people.