Zoho Desk is the agent's productivity partner, centralising all support channels for omnichannel service. Zia AI automates tasks like response generation and priority tagging.
For AI to work, you need Digital Maturity: clean data and streamlined processes. Zoho embeds AI (Zia LLM) into its unified platform to empower sales, service, and finance. Their core principles: your data is private, focus on value, and deliver the "next best action" via homegrown, integrated tech.
Zoho Desk's Autumn '25 update debuts game-changing AI. New AI Agents resolve and summarise tickets (Tier 0). AI auto-generates Knowledge Base articles from resolved tickets. AI also reads and organises unstructured email data, and Zoho introduces custom On-Demand Mobile Apps.
At Zoholics UK 2025, Suvish Viswanathan outlined Zoho's AI strategy: a foundational layer that’s Embedded, Explicit, and Agentic. The focus is on practical tools, from background automation to collaborative agents, empowering businesses without replacing people.
Zoho Desk uses its AI, Zia, to transform customer support. Zia automates tasks like ticket tagging, field prediction, and traffic anomaly detection, freeing agents from manual work. It also provides key insights via dashboards, helping your team work smarter in the AI era.
Zoholics UK 2025 focused on the future of work with new AI tools like Zia Agents and "Ask Zia" for natural language automation. The event also introduced certified product workshops for hands-on learning, a new customer awards ceremony, and a centralised customer portal.
Discover Zoho's unique approach to technology. Learn why they built their own AI (Zia) for ultimate privacy and control, and how their proprietary language, Deluge, empowers you to automate your business.
Zoho CRM's Ask Zia gets a major upgrade, featuring a new chat interface, co-creation report building, and enhanced capabilities for insights, actions, and help. This update aims to streamline CRM tasks, making them more conversational and efficient, all within a single chat window.
Starting January 2025 Zoho are rolling out the next iteration of Zoho CRM - called Zoho CRM For Everyone. This is a summary of what is new.
In today’s fast-paced business environment, delivering exceptional customer experiences requires more than just a capable sales team. Success hinges on seamless collaboration between multiple teams - from sales and delivery to compliance and customer support. However, the ...
Explore how Zia's new Large Language Model (LLM) enhances Zoho CRM with Smart Prompts for better insights, streamlined workflows, and improved productivity
