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Meet the MCP Server: The Universal Translator That Turns AI Chatbots into AI Agents

By Bill

An MCP Server uses the Model Context Protocol (MCP) to turn AI chatbots into "AI Agents." It's the standard that securely connects AI to your business apps (CRM, etc.) to access real-time data and perform actions, enabling deep automation.
28.01.26 10:00 AM - Comment(s)
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AI in the B2B Landscape: A Strategic Roadmap To Success with Zoho and Beyond

By Bill

AI is reshaping B2B. Strategic integration, not just adoption, is key, requiring clean data and ethical governance. Zoho champions privacy-first AI to tackle challenges and power the shift to autonomous Agentic AI. Learn more about this B2B AI roadmap at One Cloud Talks.
09.01.26 10:00 AM - Comment(s)
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Your AI Is Only as Good as Your Data: Why Data Quality Is No Longer Optional

By Bill

AI is only as good as its data. Messy, inconsistent "dirty" data leads to flawed AI, bad business decisions, unprofessional communication, & wasted time ("garbage in, garbage out"). Tools like Zoho DataPrep automate cleaning by applying rules & standardising data.
05.01.26 10:00 AM - Comment(s)
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Support Supercharged: Meet Your New AI Team in ZohoDesk's Autumn Release

By Bill

Zoho Desk's Autumn 2025 AI brings you digital teammates: The Support Specialist & Resolution Expert. They automate L1 support, summarise tickets, and generate knowledge articles. Invisible AI handles data entry & routing. Free up your human agents for complex work.
08.12.25 10:00 AM - Comment(s)
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How Low-Code and Responsible AI are Changing Digital Transformation

By Bill

Digital transformation is one of the biggest buzzwords in business, but the reality is often less glamorous. Studies, including one from McKinsey, show that over 70% of these initiatives fail to meet their objectives. They don't crash and burn; they simply get stuck.

This...

24.11.25 10:00 AM - Comment(s)
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