Struggling with messy CRM email history leaks? Discover how our new AI-driven Zoho integration safely captures and summarises key emails while protecting sensitive customer data.
Modern business applications increasingly leverage AI agents, yet their inability to communicate creates significant operational blind spots. This article explores the imperative for a connected data infrastructure where AI agents can collaborate seamlessly.
While individual AI agents excel at specific tasks, their isolation creates significant operational blind spots for businesses. This article explores the critical need for a unified agentic data infrastructure to foster seamless communication and deliver true holistic intelligence.
This article explores the critical challenge of isolated AI agents within business applications and introduces the concept of a unified agentic data infrastructure. It highlights how integrating data across these agents can revolutionize operational efficiency and decision-making.
AI is only as good as its data. Messy, inconsistent "dirty" data leads to flawed AI, bad business decisions, unprofessional communication, & wasted time ("garbage in, garbage out"). Tools like Zoho DataPrep automate cleaning by applying rules & standardising data.
B2B AI adoption is a strategic shift, not just a tech upgrade. Key challenges are GDPR compliance (requiring transparent, legal data use), ensuring high-quality data, and managing cultural change (requiring reskilling and trust).
AI in B2B is evolving from augmentation tools like Generative AI and NLP to autonomous Agentic AI systems. This shift means AI will manage entire workflows, making decisions and executing complex tasks end-to-end.
Zoho Service Plus was launched at Zoholics UK 2025. It's a unified bundle of seven core Zoho apps designed to fix fragmented customer service by streamlining all workflows into a single, cohesive platform.
At Zoholics UK 2025, Suvish Viswanathan outlined Zoho's AI strategy: a foundational layer that’s Embedded, Explicit, and Agentic. The focus is on practical tools, from background automation to collaborative agents, empowering businesses without replacing people.
Zoho Desk uses its AI, Zia, to transform customer support. Zia automates tasks like ticket tagging, field prediction, and traffic anomaly detection, freeing agents from manual work. It also provides key insights via dashboards, helping your team work smarter in the AI era.
Zoholics UK 2025 focused on the future of work with new AI tools like Zia Agents and "Ask Zia" for natural language automation. The event also introduced certified product workshops for hands-on learning, a new customer awards ceremony, and a centralised customer portal.
