Unified Customer Experience (CX)
Customer is king, in-store and online, so businesses must provide a purchasing experience that is fit for royalty – wherever they make the final sale.
A detailed report by Racounter, about implementing business process for a smooth and unified customer experience. In this whitepaper, you will learn:
- How to thrive in the golden age of customer experience
- Why AI enables agility in the evolving customer journey
- How to keep customer experience at the core of growth
- The need to keep employee experience into consideration
We are on the cusp of a future in which the user experience melds cutting-edge technology with human connection
- James Waters, VP Commercial Operations, booking.com
19.5% of customers have no existing CX (Customer Experience) strategy
- Dimension Data 2019
87% reported increased customer loyalty as the biggest benefit of CX initiatives
- Dimension Data 2019
Many businesses still have legacy systems, siloed data and departments that don’t talk to one another, which creates barriers to delivering a cohesive experience
